No Overloaded Servers
Our current hosting philosophy is based on guaranteed performance. While other hosts may try to cram as many accounts as possible onto shared servers, we have used our years of experience and analyses performed by our technical gurus to determine exactly how many accounts we should be allocated to any given server. In addition, we are continually upgrading our hardware platforms to be among some of the best in the industry.
Each top-of-the-line server we now use could easily handle an insane number of clients, but we will still keep our numbers low, since it will help us all sleep better at night.
No Outsourced Support
Our team knows us, web hosting, and how to help you.
Outsourcing in any company can save a lot of money, but nothing is more frustrating for a customer than dealing with a support technician who doesn’t understand the problem, or who has horrible communication skills. We at TinkerHost are proud to announce that in our years of doing business, we have grown a great team of dedicated staff members, all of whm are in-house employees. All of our employees are fully trained to know our company and services inside and out, are fluent in English, and have excellent interpersonal skills.
We Guarantee Our Uptime, Support and Services
We hate downtime as much as our customers do, and as such, we do everything we can to ensure all our customer’s websites have the highest possible uptime. We are so confident in our services, we offer a 99.9% uptime guarantee, and if we don’t hit this mark, you get your money back!
99.9% uptime isn’t all we guarantee. We also guarantee the response time of 24-48 hours from our tech support team to ensure you always get a fast response to your problems. Additionally, our Management Team is accessible to all our customers if you ever have any complaints. Every morning the CEO, COO, and CTO review every ticket or chat that has received a low rating and contacts the customer to make sure the issue was fixed and to correct any mistakes our tech support team may have made. Our goal is to strive for perfection.
Our Support Team is Friendly, Fast, and Knowledgeable
Everybody knows how frustrating it can be to have a problem and not get the support they deserve. At TinkerHost, service is our highest priority! Our expert team is here to help you 24/7 and we strive to provide the best customer service possible. If you have a problem, we will investigate it, find a solution, test the solution, and then send you a full explanation. We will make sure your issue and resolution are explained to you in full detail, so that we can ensure it won’t happen again. If a miscommunication or lack of communication does occur, please alert our Management Team by replying to your ticket.
Our Web Hosting is User-Friendly
We don’t want to make web hosting any more complicated than it already is, and our online control panel is designed to be very easy to use. We are constantly making adjustments to improve usability. You can also try a demo and take tours of our Web Hosting and Reseller Hosting.
For more advanced users, this does not mean you are missing anything. In fact, it means our interface is just easier to use than our competition while still allowing you to do just about anything! We are always open to requests, and if you need a new feature, don’t hesitate to contact us.
Our Customers Are Our Biggest Asset
We value our customers and do everything possible to ensure their happiness. That is our promise and our reviews show that we are succeeding in keeping that promise! Please let us know if you have any questions. We look forward to doing business with you!